Customer Service

Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.

We accept Visa, MasterCard and American Express. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, or over the Internet.

If you prefer to order on an account and are approved to do so, payment will be due 30 days after the date of Seller’s invoice. All overdue amounts will bear interest at the lesser of 1.5% per month or the highest rate allowed by law. If any amount due hereunder is collected through a collection agency or attorney, Buyer will pay Seller’s costs of collection, including reasonable attorneys’ fees. Seller reserves and Buyer grants a purchase money security interest and lien over all products sold hereunder until the purchase price therefor has been paid in full.

When notified that an order has been received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an order confirmation, which will include item quantities, item prices, shipping terms (FOB: Fairfield, NJ, USA), conditions of sale and shipping charges. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.


Shipping And Handling
Quoted prices are FOB Fairfield, NJ, USA. Quoted prices do not include any excise, sales, value added, goods and services, privilege, use or similar taxes or levies, or import or export duties payable in connection with sale or delivery of any products or performance of any services, all of which shall remain the sole responsibility of Buyer. If Seller is required to collect or pay any such taxes, levies or duties, Buyer shall pay such amounts to Seller upon invoice.


Delivery Schedule
We deliver your order right away. We will normally send your order to you within 3 business days .


Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.


Tax Charges

Quoted prices do not include any excise, sales, value added, goods and services, privilege, use or similar taxes or levies, or import or export duties payable in connection with sale or delivery of any products or performance of any services, all of which shall remain the sole responsibility of Buyer. If Seller is required to collect or pay any such taxes, levies or duties, Buyer shall pay such amounts to Seller upon invoice. For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are presumed to be VAT free.


Credit Card Security

When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Guarantee
WARRANTY - PRODUCTS: Seller warrants that, under proper and normal use (ordinary wear and tear excepted), any products manufactured by it (other than prototype and customer-designed products) will be free from defects in material and workmanship for a period of one (1) year from the date of shipment from Seller's facility. With respect to any product (or component) not manufactured by Seller, Seller's sole obligation will be to assign to Buyer any rights under any warranties in favor of Seller from the vendors thereof, to the extent permitted by the terms thereof.

Seller further warrants that, at delivery, the products (other than prototype and customer-designed products) manufactured by it will perform in all material respects in accordance with any performance specifications expressly referenced in this Quotation. If any such specifications provide for performance or acceptance test(s), compliance with such performance specifications shall be exclusively determined by the result of such test(s), and Seller's liability under this warranty will terminate upon successful completion of such test(s) or, sixty (60) days after delivery if such performance or acceptance test(s) are not completed within such period for reasons beyond Seller's control.

If, during the applicable warranty period, any warranted product fails to conform to the applicable warranties, Seller's sole obligation, and Buyer's sole remedy, will be, at Seller's option, to repair or replace the non-conforming product, FOB Seller's facility, or to refund the price paid to Seller therefor, provided in each case that Buyer gives Seller immediate written notice upon discovery of such non-conformity, specifying in reasonable detail the nature thereof. Seller shall have the option of requiring the return of the allegedly non-conforming product, freight prepaid, to verify the claim.

Repairs or alterations made without Seller's written consent shall render all of Seller's product warranties void and of no effect. Buyer shall be solely responsible for all defects or damages attributable to Buyer or damage occurring to any product after delivery, including as a result of the use of such product with any other product not provided or approved by Seller.

EXCEPT AS EXPRESSLY PROVIDED ABOVE, SELLER MAKES NO REPRESENTATION OR WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, WITH RESPECT TO ANY PRODUCTS, SERVICES OR DOCUMENTATION, INCLUDING, WITHOUT LIMITATION, ANY WARRANTY OF MERCHANTABILITY, NON-INFRINGEMENT OR FITNESS FOR A PARTICULAR PURPOSE, AND SELLER HEREBY DISCLAIMS SAME. ANY ADVICE REGARDING PRODUCT OR SERVICE SELECTION OR SUITABILITY FOR ANY APPLICATION IS PROVIDED SOLELY AS A CONVENIENCE TO BUYER, ON AN AS-IS BASIS AND WITHOUT ANY WARRANTY (EXPRESS OR IMPLIED).

Under no circumstances will Seller be liable, whether in contract, tort or otherwise (including based on negligence or strict liability), for any special, indirect, incidental, punitive or consequential damages of any kind. Without limiting any other provision hereof, Seller's maximum liability for direct damages in respect of any products or services furnished to Buyer shall not exceed the actual price paid to Seller in respect thereof. Buyer covenants that its use of any products furnished hereunder will comply with all applicable laws and regulations, and with any applicable product specifications and documentation.

The rights and obligations of the parties in respect of this order shall be governed by and construed according to the laws of Delaware, USA, without regard to its principles of conflicts of laws, provided that the U.N. Convention on the International Sale of Goods shall not apply. All disputes arising out of this order will be brought solely in the state or federal courts having jurisdiction over the county in which Seller's facility named in this Quotation is located, and Buyer consents to the personal jurisdiction of and laying of venue in any such court, and waives any objection based on lack of personal jurisdiction or forum non conveniens.


Reaching Us
If you need to reach us, please email us using the link on the store page, alternatively, you can call on (973) 227-8877 (International +001 (973) 227-8877) or fax us on (973) 227-7135 or write to us at 26 Madison Road Fairfield NJ 07004 United States

Privacy Policy
Morgan Advanced Ceramics - Fairfield do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Issue a unique identifier (e.g. customer login)
d. Monitor customer account status beyond that required for individual purchases
e. Only disclose information to third-parties for goods delivery purposes


Returns Policy
There will be a 15% restocking fee assessed to all returns.